Moving to New England, BYE!

I want to go to there.

Customer Service is dead.

Now that I've been working out in the "real world" for over a year I've really started to notice how people treat customers. Remember the days of the customer is always right? They are long gone. I'm taking an online English course to supplement my bachelor's degree for teacher certification and was required to order a textbook from the dreaded on-campus bookstore. I looked everywhere else I could think of, but it's one of those obscure titles that the professor wrote so there was literally no other options. I went in and paid for said book August 31st and was told it should be in within 1 to 2 weeks. Not a problem right? wrong. 3 weeks go by and still no call from the bookstore so I give them a call. I'm asked to recite various numbers off of my receipt and am told it will be in the following week. I wait another week and a half before going in to retrieve my book and guess what, STILL not there. I'm told "we'll call you when we get it". Now I have an assignment due this Friday so bright and early Monday morning I ring up the bookstore and explain with urgency that I NEED this book. Now they need my order #. I read off various numbers on the receipt, wrong. I can give you my name and the name of the book, not good enough. I was supposed to receive a confirmation email, I can't access my school email account. The associate asks if I can call her back while I "figure it out". I'm not a happy camper here and after getting the email figured out I see my in-box holds no email from the bookstore. So I call back and tell that lovely associate this, and she says oh wait, she called and told me that they couldn't get that book and I needed to come in and get a refund ON SEPTEMBER 4TH! Who called and told me this I ask, this associate herself, she left me a phantom message that I never received. She tells me I can order the book through another campus 45 minutes away, click. Needless to say I was not very happy after that conversation. Luckily the other campus had a copy so I made my little road trip and spent this morning trying to get ahold of the bookstore's manager just to let her know about the lack of communication between her employees and customers. Even though she is working she has "stepped out" everytime I try to call. I tried reaching her three times over a couple of hours and then I get a missed call from them while I'm at work "in regards to my book". I plan on going in tomorrow for my refund and will hopefully be able to vent a little to the manager while I'm there. I guess I'm especially interested in what you think Sarah, since you worked at the MSC bookstore. I mean if I had been told it was unavailable the first time I called it would be a completely different story, but this has played out over a month now! Anyways, there's my rant for the day. I'm super excited about seeing some of my favorite Aggie girls this weekend! Just have to get through this week first. The end.